Privacy Policy: 

 

Any information we collect in relation to you is kept strictly secured. We do not pass on / sell / swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. We may in the future also use the information we collect to keep you abreast of changes to our website, to inform you about new products and services or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can email us on carjoyinfo@gmail.com and let us know.

Return Policy:

We offer you 7 days to inspect the goods that you have purchased according to our Standard Trading Terms, some items have specific warranty, terms and returns policies these are detailed on the individual product page and can always be viewed before purchasing. Day 1 commences on delivery day. If your item is supplied in retail packaging you should carefully open your order as returns must be sent back in original condition and packaging.  Made to Order items cannot always be returned which is detailed on the product description.


 

If you change your mind about your purchase of a ready made product / cover you are entitled to send the goods back to us, you must contact us for a Returns Authorisation within 7 days of receipt (receipt is deemed as the date the parcel is delivered to you according to freight tracking details)


 

As long as you have contacted us for a Returns Authorisation with within 7 days you will be entitled to a refund for the goods excluding freight charges and a 10% restocking fee with a $10 minimum charge, this does not include: custom made, made to order items or goods imported from the USA (outdoor covers, marine covers and RV covers)

 

If we need to dispatch a second parcel to you because of your ordering error we will charge freight on the second parcel at the actual cost, on your first delivery the freight for the item is normally subsidised as part of your order.

Delivery Policy:

All our products will be shipped via Australia Post or registered Courier service. FREE Postage applies to all Australia wide orders placed on this website. International order will have extra postage charged based on delivery location, please email us for postage before ordering. 

Return to Sender fee & Re-delivery fee will be charged if address appears to be unknow or wrong, or due to no one collects the parcels showing on the tracking information. 

No Return accepted for international orders. 

Our Sydney warehouse will dispatch orders normally within 48 hours of full payment received ( excluding tailor made items ). Customers will be notified with email that your goods is on the way to you with valid tracking information. It will take 2 - 9 business days to arrive Australia Wide based on buyers' locations.