Any information we collect in relation to you is kept strictly secured. We do not pass on / sell / swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us. We may in the future also use the information we collect to keep you abreast of changes to our website, to inform you about new products and services or to let you know about special offers you might find worthwhile. If you would rather not receive this information, you can email us on firstname.lastname@example.org and let us know.
We offer you 7 days to inspect the goods that you have purchased according to our Standard Trading Terms, some items have specific warranty, terms and returns policies these are detailed on the individual product page and can always be viewed before purchasing. Day 1 commences on delivery day. If your item is supplied in retail packaging you should carefully open your order as returns must be sent back in original condition and packaging. Made to Order items cannot always be returned which is detailed on the product description.
If you change your mind about your purchase of a ready made product / cover you are entitled to send the goods back to us, you must contact us for a Returns Authorisation within 7 days of receipt (receipt is deemed as the date the parcel is delivered to you according to freight tracking details)
As long as you have contacted us for a Returns Authorisation with within 7 days you will be entitled to a refund for the goods excluding freight charges and a 10% restocking fee with a $10 minimum charge, this does not include: custom made, made to order items or goods imported from the USA (outdoor covers, marine covers and RV covers)
If we need to dispatch a second parcel to you because of your ordering error we will charge freight on the second parcel at the actual cost, on your first delivery the freight for the item is normally subsidised as part of your order.